SpeedX Reviews
SpeedX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SpeedX has a 1.2 star rating from 256 customer reviews. Consumers are mostly dissatisfied with 97% unfavorable. 42% want improved customer service and 78% say they will not use SpeedX again. Common SpeedX reviews cite missing or misdelivered packages, poor tracking, and no phone support.
Key Takeaways for Future Customers
- Read SpeedX reviews and vendor policies before selecting this carrier.
- Expect difficulty reaching live customer service and rely on vendor for refunds or alternatives.
- Track shipments closely and document delivery photos when possible.
Negative Feedback / Risk Areas
- No customer service phone number or live support; chatbot and auto emails only.
- Frequent customer complaints about lost, stolen, or wrong-address deliveries and poor tracking.
- Difficulty obtaining refunds, returns, or resolution from SpeedX.
Positive Feedback
No pros were reported in the reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SpeedX has a 1.2 star rating from 256 customer reviews. Consumers are mostly dissatisfied with 97% unfavorable. 42% want improved customer service and 78% say they will not use SpeedX again. Common SpeedX reviews cite missing or misdelivered packages, poor tracking, and no phone support.
Key Takeaways for Future Customers
- Read SpeedX reviews and vendor policies before selecting this carrier.
- Expect difficulty reaching live customer service and rely on vendor for refunds or alternatives.
- Track shipments closely and document delivery photos when possible.
Negative Feedback / Risk Areas
- No customer service phone number or live support; chatbot and auto emails only.
- Frequent customer complaints about lost, stolen, or wrong-address deliveries and poor tracking.
- Difficulty obtaining refunds, returns, or resolution from SpeedX.
Positive Feedback
No pros were reported in the reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Nobody brought my package and it says they attempted to
Two delivery trucks came by today, and both had multiple packages, and not one was issued to me, which I find hard to believe because most of my orders come from trucks like UPS.
- Idk
- I did not get my package
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
My package was left outside at the front door while the door code is in the package,please I need my refund
Am not happy at all about the package and all the customers review that have seen with speedy drivers is not good at all,living packages outside and stole them is not good please I need my refund
Preferred solution: Deliver product or service ordered
User's recommendation: I will not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
I was disappointed with speedy, my package was left outside the front door while the door code is in the package, I believe the driver purposely did it and stole the package
Am not happy at all,I was disappointed with all customers review saying drivers are stolen their package,please I need my refund
User's recommendation: Am not recommending this to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Can you call me back?I'm trying to...
Can you call me back?I'm trying to return the wrong item in and refund please help me out What return?I am guy *** product.We won't give me a
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Return and refund wrong item
I received the Wrong item looking for a way to return phone number for any way possible that you can help me on my fund and thank you, and please, you can read my email by *** Or my phone ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Packages are dropped in the driveway not front porch
They seem to place packages the farthest from the front door. To be perfectly honest this is the worse delivery service I have ever had.
My packages are dropped in the driveway and not on the front porch, which could lead to stolen packages. Very bad service delivery; this is the second time this has happened.
I would tell customers not to use this service delivery company. They throw the packages, not caring if anything could break or tear.
- Poor customer service and poor shipping and delivery
Preferred solution: Resolution for future deliveries improve.
User's recommendation: Stay away
Chicago, Illinois
Delivery
- - Delivery was left outside a locked gate; should be inside or in the yard.
- - Neighbor placed it in the mailbox; otherwise it could have been lost.
The delivery person put my package OUTSIDE the gate .. if the gate is locked throw the package in the yard .
Thats the point of locking my gate on days I know there will be a delivery and Im not home..
please throw my package in the yard..
thank God , it was small enough to fit in my mailbox and my neighbors was nice enough 2 put it in there. Otherwise, it would had be gone ..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLying and theft
- - International delivery failed after three attempts; the courier did not retry.
- - Support (chatbot, email, phone) was unhelpful.
don't ever... ever use this company.
i had an international item i bought that ended up in their service, which basically ended with them getting an early christmas.
they tried 3 times to deliver my package. 1st time they asked the postal worker if he was at the right location. the worker confirmed he was at the right place, but then the courier just turned around and drove away.
the next 2 attempts in guessing they never even tried.
you can try contacting them, but they have an elaborate system to *** you off and leave you helpless.
they recommend their chatbox. it seems like a decent ai at first, but once you get to the point of being transferred to an agent or filing a complaint, the bot says it's having problems and can't complete the request.
i tried email twice. after a couple of days, i got 2 separate emails with the same generic message that said they are really busy and to be patient.
i tried calling china and nobody answers.
googled a few other numbers in the us, which all day their mailbox is full and hangs up.
*** i even looked up their 'pickup' facility and it says that they don't let anybody inside to talk to anybody.
now they are making the package undeliverable and scheduled for disposal.
no attempts to contact me, not even a week of attempts that even if they did, it would be insanity because they didn't change anything... just marked it as undeliverable.
and i can bet money they didn't dispose of it; they opened it and decided to keep it, and there's nothing the consumer can do about it.
- Lie and steal from customers with no rest to contact them
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid it or prepare to lose whatever you hand them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to locate origin of package
I recently ved a package that was shipped by r company. It here is no other information.I need the return. Therefore need pick up location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow are they still in business?
- - Order canceled; told to refuse delivery; label created before shipment; no SpeedX contact; no updates on the issue.
An order I placed was cancelled, and I was told to refuse delivery when SpeedX showed up with it. I tried PROACTIVELY to contact SpeedX because the package hadn't even been shipped yet, only a shipping label was created.
That's when I discovered they had no contact phone number. Email address just generates (multiple) "we're busy, we'll get back to you" auto responses, which continued for several days. The shipment arrived several days later, I told the delivery driver I was refusing it, and it had to be returned to shipper. He didn't speak English.
He took the package back, I tried to contact SpeedX because now the tracking was updated to say that the package was refused but "scheduled to redelivery." ChatBot gave me an incident number and assured me it would go back to shipper. SpeedX moved it from Minnesota down to Illinois and back here and dropped it on my doorstep again yesterday. And there is NO WAY TO CONTACT THEM. They are reading and responding to the negative reviews on other consumer sites, but that's the extent of what they are doing.
They seem to be making NO attempt to resolve issues. And now the package is sitting on my step with a notice for them to return it to shipper, but they are not communicating and I have no way to reach them.
They have an F with the BBB, and negative reviews everywhere. Why they are allowed to remain in business is beyond me, but CEO Chris Zheng needs to get it in gear and fix his company or shut it down.
- There are no pros to this company
- Total lack of real communication
Preferred solution: I would like them to pick up the package, or to at least contact me by phone, NOT BY BOT.
User's recommendation: Don't use SpeedX
SCAM---- Class Action needed !!!
- - No refund for a package stolen by the driver.
- - Delivery issue admitted on 7/3 with 2-3 day fix.
- - Contact by email or phone is unavailable.
This company has failed to refund me for a package stolen by their driver in camera and admitted to my delivery being an issue on 7/3 with a promise to get rectified in 2-3 business days. Since then, the email no longer works, they don't have a phone number, and I have been stuck in an AI hamster wheel over and over with promises to escalate my case and no resolve.
This company needs to be investigated and shut down. We need a class action for money and time wasted on their fraudulent behavior.
- Have no phone number
- No humans that work there
- Steal
Preferred solution: I want a full refund an restitution for the negative impact on my credit report do failure to refund me timely
User's recommendation: AVOID AT ALL COSTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Am suppose to get a package delivered an you guys theif my package
I ordered 18 items from SHEIN and only got 7 from the courier service. The person took 2 pictures of the same package and said all my stuff was delivered when they knew that they had stolen the rest of the items.
I contacted SHEIN; they said I can't get a refund because they had proof of delivery. I need my stuff!!!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: THIS COMPANY NEEDS TO BE SHUT DOWN IMMEDIATLY!
- - They claimed no access after I waited all day in the rain.
- - They texted at 6:19 PM PT and rescheduled.
- - I want a refund and SpeedX shut down.
RESOLVED I WAS REFUNDED BY TEMU SPEEDX NEVER DELIVERED MY PACKAGE AND I HAD TO ASK FOR INTERVENTION BY TEMU THEY WERE ABLE TO HAVE THE PACKAGE SENT BACK TO THE WAREHOUSE
- Unprofessional untrained no way to contact them
Preferred solution: A NOTICE SAYING THEY WERE SHUT DOWN!
User's recommendation: DO NOT USE SPEEDX!! STAY AWAY FROM THEM!
How do you know that it was a lie kiddo? Did you watch the gate the whole time?
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMore lies and theft/fraud
- - The staff promised follow-up.
- - An email claimed delivery issues, threatened disposal, address was correct, and there was no follow-up.
After leaving many reviews online, somebody from the company said they have my full attention and will get back to me. The next day I got an email from a 'Kevin Wong' saying the usual...'we tried multiple times but couldn't find your address (they were at the right address the very first try) so we are going to dispose of your package.
If you need to discuss this further, please contact me.' No email, no phone, nothing... Just a symbol 'X.' Don't work with these thieves; they will cost you more money and bad impressions with your customers!
- All cons they are cons they were at the correct address and just left then marked my package as undeliverable and set it to be disposed of stolen
Preferred solution: Deliver product or service ordered
User's recommendation: AVOID AT ALL COSTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Failed delivery
Company fixed the issue and I have been provided with full refund. Patience.
Better drivers. People who can open a door.Dont use Speed x delivery. Wanted my packages today not monday
- Suck real bad
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Delivery mess
No steps to take other than notify merchant not to use them for future deliveries as they are no reliable or professional and left a bad rating on Speedex website.
Item was thrown in the dirt off the driveway about 75 feet from the front door. Good thing I drove out thus morning and found it before any wildlife injested the package contents. Poor service, lazy delivery, would recommend NOT USING THEM FOR ANY DELIVERIES.
User's recommendation: Do not use this delivery service.
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Speedx is the worst carrier I've ever dealt with.